Customer profitability — (CP) is the difference between the revenues earned from and the costs associated with the customer relationship in a specified period. According to Philip Kotler, a profitable customer is a person, household or a company that overtime, yields a… … Wikipedia
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Non-regression testing — (NRT) is an approach of software testing. The purpose of non regression testing is to verify that, after introducing or updating a given software application, previous software functions have not been compromised. This is aimed at preventing… … Wikipedia
Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… … Wikipedia
Customer attrition — Customer attrition, also known as customer churn, customer turnover, or customer defection, is a business term used to describe loss of clients or customers. Banks, telephone service companies, Internet service providers, pay TV companies,… … Wikipedia
Customer Lobby — Type Private Industry Business ratings and reviews Founded September 2007 Headquarters … Wikipedia
Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… … Wikipedia
Customer-premises equipment — or customer provided equipment (CPE) is any terminal and associated equipment located at a subscriber s premises and connected with a carrier s telecommunication channel(s) at the demarcation point ( demarc ). The demarc is a point established in … Wikipedia
Non Performing Asset — means an asset or account of borrower, which has been classified by a bank or financial institution as sub standard, doubtful or loss asset, in accordance with the directions or guidelines relating to asset classification issued by The Reserve… … Wikipedia
Non-sufficient funds — (NSF) is a term used in the banking industry to indicate that a demand for payment (a cheque) cannot be honored because insufficient funds are available in the account on which the instrument was drawn. In simplified terms, a cheque has been… … Wikipedia
Non-revenue water — (NRW) is water that has been produced and is “lost” before it reaches the customer. Losses can be real losses (through leaks, sometimes also referred to as physical losses) or apparent losses (for example through theft or metering inaccuracies).… … Wikipedia